Pakistani startup on VentureBeat
A Pakistani startup Help Me, an off-shoot of NextGen Innovations, was featured in VentureBeat last week. VB is a major Silicon Valley based tech blog, and its quite notable for a Pakistani startup to have caught their attention.
Farzal, the founder of Help Me, identified the unmet requirement of mobile apps to offer support for to their user base. Currently the customer support for mobile apps is atrocious at the best of times. Even for apps that take significant development effort, after sales service is limited to angry App Store ratings, and customer complaints sent on untracked email addresses. App developers, often lone geeks, don’t have the infrastructure or experience to manage customer service when their apps hit prime time. That’s where Help Me comes in.
They bring technical expertise, customer service experience, multiple delivery channels and flexible pricing (e.g. pricing on per ticket basis) to startups that don’t want to abandon their customers to obscure FAQs. Awesome idea, well executed!
Great work guys!!
-Adnan
Tags: farzal dojki, help me, next generation innovations, nextgeni, venturebeat